Shipping policy

Shipping Policy

1. Shipping Locations

We primarily serve customers in the United Kingdom (UK) and Ireland, but we're thrilled to offer international shipping to bring our products worldwide.

2. Shipping Methods and Estimated Delivery Times

  • For UK Orders:

    • We offer two shipping options: non-tracked and tracked.
    • Non-tracked: Estimated delivery time is 5-7 business days.
    • Tracked: Estimated delivery time is also 5-7 business days.

  • For International Orders:

    • Estimated delivery time varies and can take up to 28 days. Shipping times may vary depending on the destination.

3. Shipping Costs

Shipping costs are calculated based on quantity, weight, destination, and order value. We aim to provide you with the most accurate shipping rates during the checkout process.

4. Free Shipping

Enjoy free shipping on orders over £100 within the UK. This offer does not apply to international orders.

5. Order Processing Time

We strive to process and ship your order promptly. Orders are typically shipped within 1-3 business days from the date of purchase.

6. Order Tracking

Customers have the option to track their orders. If you've selected a tracked shipping option, you can monitor your package's progress on our tracking page.

7. Lost or Damaged Shipments

In the unfortunate event that your shipment is lost or arrives damaged, please provide proof, and we will replace it free of charge.

8. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer exchanges for other items or store credit. We cover the shipping costs for returns, but please note that this policy applies only to items that were not on sale.

9. Shipping to P.O. Boxes and APO/FPO Addresses

Yes, we offer shipping to P.O. boxes and APO/FPO addresses, as long as the postal carrier allows it.

10. Incorrect Shipping Address

If you've provided an incorrect shipping address, please reach out to us immediately. We recommend contacting the marketplace and checking the tracking information. If the package hasn't been delivered, we can provide you with the tracking number to reach out to the carrier and update the delivery address.

11. Shipping Carriers

All our parcels are shipped using Royal Mail or DPD, ensuring reliable and efficient delivery.

12. Shipping to P.O. Boxes and APO/FPO Addresses

Yes, we offer shipping to P.O. boxes and APO/FPO addresses, as long as the postal carrier allows it.

13. Delays Due to Unforeseen Circumstances

In the event of shipping delays due to unforeseen circumstances, such as natural disasters or pandemics, we sincerely apologize for any inconvenience caused. We will maintain communication and provide a replacement if necessary.